About Nordscale
Nordscale is the specialist operator for mission-critical AI data centers. We manage the operations that keep AI compute sites running reliably, efficiently, and safely. Founded as a strategic partnership between the AI hyperscaler Nscale and Norwegian energy company Nordkraft, we harness local expertise and data center operations experience to deliver service excellence to our customers, while building skilled local jobs and partnering with Norwegian businesses to create lasting value in the regions where we work.
Our culture combines local Northern Norwegian values, international expertise, and disciplined operational excellence. We’re a team built on trust, ownership, and collaboration: we communicate openly, take accountability for outcomes, and work as one team across sites, partners, and functions to deliver performance people can depend on.
About the Role (Job Purpose)
This senior leadership role for someone with prior experience of operational management in high-density compute environments, that will operate within a multidisciplinary support structure, with six direct reports across HR, HSE, site coordination, and technical managers, alongside oversight of soft service subcontractors including catering and cleaning.
You will have direct line management responsibility for six managers with overall management of FTEs within the Data Center Technical Services team, as well as on-site subcontractors.
The role requires close coordination with a broad range of internal and external stakeholders, including subcontractors delivering both soft services and critical functions such as security, as well as the Nscale GPU team and central functions.
What You’ll be Doing (Responsibilities)
Operations, Reliability & Service Delivery
- Ensure the data center facility operates as a reliable, high-performance platform for service delivery
- Ensure high availability, operational stability, and secure customer delivery through structured planning, execution, and risk management
- Plan, coordinate, and oversee preventive and corrective maintenance, with full ownership of quality, risk, and timelines
- Drive the effective use and continuous improvement of the Service Management System
- Identify and implement improvements to reduce risk, increase efficiency, and enhance overall operational performance
Leadership, Incident & Stakeholder Management
- Lead and develop multidisciplinary teams across electrical, mechanical, cooling, automation, security, and support functions
- Act as Incident Commander during major incidents, ensuring effective coordination with ITSM
- Collaborate closely with IT teams to align facility and compute operations
Governance, Suppliers & Compliance
- Manage supplier performance to ensure delivery in line with contractual, quality, and timeline expectations
- Support budgeting for maintenance, upgrades, and utilities, with a focus on cost efficiency and control
- Ensure compliance with HSE standards and actively contribute to a strong safety culture
About You (Skills, Qualifications & Experience)
Key characteristics
- Structured and process-driven: Demonstrates strong execution discipline, attention to detail, and a commitment to delivering high-quality outcomes.
- Decision-making: Remains decisive and calm under pressure, maintaining a solution-focused mindset in complex environments.
- Adaptability: Thrives in fast-paced, high-complexity settings, effectively managing multiple priorities while maintaining control and perspective.
- Leadership: Provides clear direction and constructive feedback, fostering a collaborative and high-performing team culture.
- Communication skills: Communicates clearly and effectively with technical teams, suppliers, and stakeholders.
- Ownership and accountability: Works independently with a strong sense of ownership, accountability, and follow-through.
- Continuous improvement: Proactively identifies opportunities to improve efficiency, operational performance, and ways of working.
- Organisation and quality: Creates clarity and structure in complex operational environments while maintaining high standards of quality, precision, and coordination.
Skills, Qualifications & Experience
- Leadership experience: Proven leadership experience in structured environments, such as defence, critical infrastructure, or similar industries.
- Engineering background: Strong demonstrable engineering background in data center services.
- Industry experience: Experience working in mission-critical environments, within AI/HPC or data centers.
- Technical knowledge: Strong technical and organisational understanding, with experience working across multiple engineering disciplines.
- Health, safety and compliance: Strong understanding of safety, compliance, and regulatory standards.
- Language skills: Professional fluency in both Norwegian and English (written and spoken) is required, as the role involves interaction with local teams and a global corporate organisation.
Nice to Have
- Educational background: Degree or certification in electrical, mechanical or automation engineering.
What We Can Offer You
- Competitive salary negotiable for the right candidate
- Performance-based bonus tied to results and company performance
- Opportunity to contribute in a high-growth, performance-driven environment
- Relocation package if required
Equal Opportunities Statement
We are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
