QA Manager

About Nordscale

Nordscale is the specialist operator for mission-critical AI data centers. We manage the operations that keep AI compute sites running reliably, efficiently, and safely. Founded as a strategic partnership between the AI hyperscaler Nscale and Norwegian energy company Nordkraft, we harness local expertise and data center operations experience to deliver service excellence to our customers, while building skilled local jobs and partnering with Norwegian businesses to create lasting value in the regions where we work.

Our culture combines local Northern Norwegian values, international expertise, and disciplined operational excellence. We’re a team built on trust, ownership, and collaboration: we communicate openly, take accountability for outcomes, and work as one team across sites, partners, and functions to deliver performance people can depend on.

About the Role (Job Purpose)

We are seeking a highly organised and detail-oriented Quality Assurance Manager to support our growing Data Center Operations team. This role is responsible for managing, maintaining, and controlling operational, technical, engineering, compliance, and project documentation across our data center portfolio.

As the custodian of critical operational records, you will ensure that documentation is accurate, version-controlled, accessible, and compliant with company standards, regulatory requirements, and customer obligations. You will work closely with Operations, Engineering, Facilities, Health & Safety, Compliance, and Project teams to maintain the integrity of documentation throughout the asset lifecycle.

This is a key role in ensuring operational excellence, audit readiness, and knowledge management within a mission-critical environment.

What You’ll be Doing (Responsibilities)

• Manage and maintain the document control system for all operational, engineering, maintenance, and compliance documentation.
• Ensure all documentation is accurately recorded, classified, version-controlled, approved, distributed, and archived in accordance with company procedures.
• Maintain document registers, metadata, naming conventions, and document numbering systems.
• Support operational teams with the creation, review, approval, and publication of standard operating procedures (SOPs), methods of procedure (MOPs), emergency operating procedures (EOPs), and maintenance records.
• Coordinate document submissions and approvals between internal stakeholders, contractors, consultants, customers, and regulatory bodies.
• Maintain accurate records of as-built drawings, technical specifications, equipment manuals, commissioning records, and asset documentation.
• Ensure documentation is readily available to support audits, certifications, customer reviews, and compliance activities.
• Support change management processes by controlling document revisions and ensuring obsolete documents are removed from circulation.
• Produce regular reports on document status, compliance metrics, overdue reviews, and document quality.
• Collaborate with Operations and Engineering teams to improve document management processes and implement best practices.
• Support business continuity by ensuring critical operational documentation is securely stored and recoverable.
• Assist with onboarding new sites, projects, and facilities into the document management framework.

About You (Skills, Qualifications & Experience)

Key Characteristics

• Organisation: Exceptionally organised with outstanding attention to detail.
• Process orientation: Methodical and process-driven, with a strong focus on accuracy.
• Planning and prioritisation: Proactive and capable of managing multiple priorities simultaneously.
• Communication skills: Strong communicator with the ability to work effectively across technical and non-technical teams.
• Collaboration: Collaborative and customer-focused in approach.
• Adaptability: Comfortable working in a fast-paced, mission-critical environment.
• Confidentiality: Committed to maintaining confidentiality and information security standards.
• Continuous improvement: Identifies process improvements and drives operational efficiencies.

Skills, Qualifications & Experience

• Industry experience: Minimum 3–5 years' experience in Document Control within a data center, critical infrastructure, engineering, construction, facilities management, or a similar technical environment.
• Operational experience: Demonstrable experience supporting live data center operations, commissioning projects, or critical facilities environments.
• Document control expertise: Strong understanding of document control principles, revision management, records retention, and audit requirements.
• Technical documentation: Experience managing technical documentation, including SOPs, MOPs, EOPs, engineering drawings, commissioning records, maintenance documentation, and compliance records.
• Document management systems: Proficiency with electronic document management systems (EDMS) such as SharePoint, Aconex, Autodesk Construction Cloud, Procore, Asite, or equivalent platforms.
• Microsoft Office skills: Strong working knowledge of Microsoft Office, particularly Excel, Word, and SharePoint.
• Technical knowledge: Understanding of data center operational standards, maintenance practices, and critical infrastructure environments.
• Technical interpretation: Ability to interpret technical drawings, engineering documentation, and asset records.
• Language skills: Excellent written and verbal communication skills in English.

Nice to Have

• ISO management systems: Experience supporting ISO management systems, including ISO 9001, ISO 27001, ISO 14001, or ISO 45001.
• Regulated environments: Experience working within regulated, audited, or highly compliant environments.

What We Can Offer You

• Competitive salary negotiable based on experience
• Performance-based bonus tied to results and company performance
• Opportunity to lead operations in a rapidly scaling AI infrastructure environment
• Relocation package if required

Equal Opportunities Statement

We are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.  We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.